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Troubleshooting

Troubleshooting

Common issues with VPN tunnels and remote access — and how to fix them.

Connection stays at "connecting" or "dialing"

  • Check that the server address is correct (copy it from your dashboard).
  • Verify your ISP is not blocking the VPN protocol or port.
  • Try a different protocol (e.g. SSTP if L2TP is blocked).
  • Make sure your subscription is active and not expired.

Authentication failed

  • Double-check your PPP username and password from the dashboard.
  • Make sure you are using the correct authentication methods (mschap2, mschap1, chap).
  • If your account was recently renewed after expiration, wait a minute for the server to sync.

Connected but cannot access router remotely

  • Check that the VPN interface has received an IP address under IP›Addresses.
  • Verify the remote port assigned to your account (shown in the dashboard).
  • Make sure the firewall is not blocking the tunnel traffic.